Customer Success Manager

I am a customer success and account management professional with over 4 years of experience driving retention, adoption, and revenue outcomes in B2B environments. I have managed strategic distributor relationships, supported large retail networks, and worked across cross-functional teams to improve performance and customer outcomes.

In my most recent role, I onboarded and enabled more than 155 retail partners through structured training, helping increase product adoption by 36%. I also managed two strategic distributor accounts covering approximately 17,700 retail outlets across two regions, while leading a 200+ person field sales team.

I focus on customer retention, churn mitigation, renewals, stakeholder management, and data-driven account planning. By analyzing sales and market data, I have helped grow account performance by 7–12% year over year and consistently delivered campaign KPI targets.

My background also includes research and stakeholder engagement work, where I delivered financial literacy and SME training and contributed to climate finance and renewable energy program proposals. This experience strengthened my communication, analysis, and program execution skills.

I hold an MSc in Climate Change & Development from Independent University, Bangladesh, and a BSc in Economics from North South University. I am also certified in HubSpot Inbound, Sales Hub, Service Hub, and Salesforce Fundamentals.

I am based in Bangladesh and speak Bangla and English. I bring a mix of customer success, operational leadership, and cross-cultural collaboration experience, and I am interested in roles where I can help organizations improve customer value and long-term growth.