Customer Support & Operations Specialist

I am a customer support and operations specialist with a strong background in technical data handling, project coordination, and client communication. I have experience working in fast-paced environments where accuracy, compliance, and workflow efficiency are essential.

In my recent role as a Technical Data & Compliance Specialist, I audited, verified, and refined technical digital data files to maintain strict accuracy standards. I also managed system entries in proprietary databases and performed quality control reviews to ensure data integrity before final processing.

Previously, I worked as a Lead Specialist in Project Planning & Customer Relations, where I communicated with builders, designers, and retail clients to translate inquiries into precise project specifications. I coordinated high-volume workflows, supported digital intake and technical execution, and helped improve compliance and safety practices through ongoing training.

My educational background includes an Associate in Science in Drafting and Design Technologies and an Associate in Applied Science in Business Management. This combination has given me both technical and operational knowledge, along with a practical understanding of business processes and client service.

I am comfortable using tools such as Revit, SolidWorks, AutoCAD, AlphaCAM, Enscape, and Microsoft Office. I also bring strengths in organization, adaptability, documentation, leadership, and project management.

I value collaboration, client-focused service, and continuous improvement. I am especially interested in roles where I can contribute to efficient operations, accurate technical work, and positive customer experiences.