Customer Support Representative

I am a customer support professional with extensive experience in the travel, airline, and e-commerce industries. I have handled passenger reservations, exchanges, cancellations, refunds, and name corrections, while also assisting with flight-related concerns and special passenger needs.

I have worked in frontline support, tier-1 and tier-2 customer service, sales support, and team leadership roles. My background includes communicating with customers through calls, emails, voice, and chat, as well as coordinating with different airlines to resolve issues efficiently.

I am comfortable working under pressure and with minimal supervision. I bring strong problem-solving, planning, organizing, and leadership skills, and I enjoy helping teams and customers achieve positive outcomes.

I am computer literate and experienced with Microsoft Office, Microsoft Excel, Apollo, Sabre, and Galileo. I also have strong rapport-building and communication skills, which help me provide effective and professional customer service.

I speak Bisaya, Tagalog, and English, and I am able to adapt to different customer situations with patience and professionalism. My experience has helped me develop a service-oriented mindset and a strong ability to support both customers and business goals.

I am seeking an opportunity where I can apply and further enhance my knowledge and skills while continuing to grow in my chosen career. I am motivated to contribute my experience in customer support, travel services, and team collaboration to a dynamic organization.