Production Specialist and Customer Service Agent

I'm an operations professional with close to two decades of experience helping fast-paced, international teams run smoothly — across production coordination, customer success, account management, and project support. Along the way I've worked inside publishing, fintech, music, and academic publishing, which means I've learned to adapt quickly, pick up new tools fast, and find my footing in very different environments.

What ties it together: I like being the person who keeps things moving. Whether that's managing a project from intake to delivery, being the calm, reliable point of contact for a customer or merchant account, or untangling a process that's slowing a team down, I bring the same mix of organization, follow-through, and genuine care for the people on the other end. I've also been building on that foundation lately with certifications in AI product management and generative AI applications, since I'm curious about how these tools can make operations and customer-facing work even more effective.

If you're looking for someone who can own a workflow, a relationship, or a project end-to-end — and actually enjoys the details most people skip — let's connect.