UX/UI & Product Designer

• Designed and improved digital products by identifying usability issues and simplifying complex workflows into clear user flows.
• Conducted user research and heuristic evaluations to uncover user needs and validate design decisions.
• Delivered wireframes, interactive prototypes, and high-fidelity designs in Figma, iterating based on feedback and constraints.
• Collaborated closely with stakeholders and developers to align product goals with technical feasibility.
• Supported end-to-end delivery, from early problem framing to production-ready handoff.

• Designed wireframes, mockups and prototypes for a financial platform using Figma.
• Assisted in the maintenance and expansion of the design system, following the style guide.
• Collaborated with the design team to meet project standards and requirements.
• Adapted the user interface to cultural requirements, improving the inclusive and accessible design.

• Collaborated in the design of a dynamic dashboard for live events, improving data visualization and user engagement.
• Assisted in the redesign of the ticket validation screen for public transport, optimizing the user experience and the validation process.
• Participated in the creation of a simplified online payment system for transport tickets, increasing conversion rates.
• Contributed to the development and maintenance of a design system, ensuring consistency in brand identity.

• Designed self-management flows that improved user experience and reduced customer inquiries.
• Solved customer problems through effective communication and stakeholder management.
• Developed data-driven strategies to optimize collection processes, applying user research and user-centered design.
• Managed accounts, identifying upsell opportunities and ensuring customer feedback on key decisions.
• Led the onboarding of new members, aligning them with company objectives and client needs.

Completed online certifications in UX, interaction design and human-centered design through the Interaction Design Foundation.
Training focused on practical UX methods, usability principles, design thinking, research foundations and digital product design.
Applied structured learning from industry-led courses to strengthen user-centered decision-making and product design practice.