I am a Business Administration professional with more than 4 years of experience across customer support, sales, account management, and operations analysis. I have built my career around helping teams improve performance, retain clients, and make better decisions through data.
My background includes managing large-scale rider operations, supporting delivery partners, and analyzing operational KPIs to improve service levels. I am comfortable working with dashboards, Excel, BigQuery, and reporting tools to turn complex data into practical actions.
I have also worked in sales and client-facing roles, where I developed strong relationship-building skills and a focus on customer satisfaction. In these roles, I have helped generate revenue, retain high-value clients, and resolve complex account issues.
I enjoy working in fast-paced environments where I can collaborate with cross-functional teams and contribute to process improvement. I am especially motivated by roles that reward performance, accountability, and measurable impact.
I am currently seeking opportunities in Customer Success, Operations, or Business Analyst positions. My goal is to continue growing in roles that combine analysis, client management, and operational excellence.
I bring a mix of analytical thinking, communication skills, and business understanding that allows me to support both customers and internal teams effectively. I am fluent in Spanish and highly proficient in English, and I am ready to contribute in a results-driven environment.
