I am an IT professional with more than 13 years of experience in technical support, Help Desk, Service Desk, and technology infrastructure maintenance. I have worked in demanding industrial, corporate, and banking environments, where reliability and service quality are essential.
My background is centered on solving hardware and software incidents, managing tickets, and supporting end users on Windows 10/11 platforms. I am also experienced in TCP/IP and Cisco network administration, as well as in the installation and configuration of computers, printers, and peripherals.
Throughout my career, I have provided both on-site and remote support, handling high ticket volumes and working to meet SLA targets. I focus on fast incident resolution, first-contact effectiveness, and continuous service improvement.
I have also managed users, groups, and permissions in Active Directory and Office 365. In addition, I have experience maintaining preventive and corrective infrastructure in industrial settings, helping reduce downtime and improve operational continuity.
My academic background includes training in Systems, Cisco Network Administration, Project Management, and Quality Management. This combination has helped me build a practical, organized, and service-oriented approach to IT support.
I am comfortable working across technical support, network troubleshooting, and infrastructure maintenance tasks. I value teamwork, clear communication, and delivering dependable support to users and business operations.
