Técnico en Sistemas | Soporte IT | Help Desk | Service Desk | Field Support
- Location
- Argentina
- Desired Salary
- Unspecified
- Work preference
- Full Time, Contract
- Links
- Not set
- Joined
- 17 Jun 2026
- Field / Industry
- Software Engineering
About Me
I am an IT professional with more than 13 years of experience in technical support, Help Desk, Service Desk, and technology infrastructure maintenance. I have worked in demanding industrial, corporate, and banking environments, where reliability and service quality are essential.
My background is centered on solving hardware and software incidents, managing tickets, and supporting end users on Windows 10/11 platforms. I am also experienced in TCP/IP and Cisco network administration, as well as in the installation and configuration of computers, printers, and peripherals.
Throughout my career, I have provided both on-site and remote support, handling high ticket volumes and working to meet SLA targets. I focus on fast incident resolution, first-contact effectiveness, and continuous service improvement.
I have also managed users, groups, and permissions in Active Directory and Office 365. In addition, I have experience maintaining preventive and corrective infrastructure in industrial settings, helping reduce downtime and improve operational continuity.
My academic background includes training in Systems, Cisco Network Administration, Project Management, and Quality Management. This combination has helped me build a practical, organized, and service-oriented approach to IT support.
I am comfortable working across technical support, network troubleshooting, and infrastructure maintenance tasks. I value teamwork, clear communication, and delivering dependable support to users and business operations.
Skills
Project ManagementTroubleshootingTechnical SupportMicrosoft WordMicrosoft PowerPointActive DirectoryTCP IPWindows ServerCiscoHelp Desk
Education
Técnico en Sistemas
Technical systems training.
Administrador de Redes Cisco
Training in Cisco network administration.
Project Manager
Training in project management.
Diplomatura en Gestión de la Calidad
Diploma in quality management.
Experience
Provided on-site and remote technical support to corporate clients and end users, managing more than 30 tickets per day in Windows 10/11 environments. Diagnosed and resolved hardware and software incidents within SLA targets, with a first-contact resolution rate above 85%. Installed and configured PCs, laptops, printers, and peripherals in corporate and banking environments. Administered TCP/IP network infrastructure, including Cisco equipment configuration and LAN/WAN connectivity troubleshooting. Managed users, groups, and permissions in Active Directory and Office 365.
Provided technical support to internal users in an industrial environment, resolving hardware, software, and network connectivity incidents. Installed and configured IT and industrial equipment to ensure operational continuity. Performed preventive and corrective maintenance of technology infrastructure, reducing unplanned downtime.
Performed quality control of electronic products, ensuring compliance with technical standards. Prepared technical reports with defect indicators, trends, and corrective actions. Collaborated with the IT area in technical support for line equipment and production management systems.
Performed preventive and corrective maintenance of computer systems in an industrial environment. Provided support and technical assistance to internal users, managing requests through a ticketing system.