I am a Software Support Engineer with a strong background in L2/L3 technical support, incident management, and troubleshooting in B2B SaaS environments. I work on complex client cases involving log analysis, bug reproduction, SQL investigations, and custom JavaScript rules to address non-standard business needs.
I have experience supporting corporate treasury software and helping support teams improve their workflows. In my current role, I also contributed to the rollout of AI agents for support operations, combining technical problem-solving with process improvement.
Before that, I worked as an International Product Owner, where I gathered requirements in English, wrote specifications, performed development acceptance testing, trained users, and coordinated multi-country rollouts across the UK, Poland, Switzerland, and Germany.
My earlier experience includes IT project management and IT project assistance during internships, where I supported system migration and infrastructure projects. These roles helped me build a solid foundation in project coordination, documentation, and technical collaboration.
I have a general engineering degree with a focus on Network and Information Systems Integration, and I also completed a study abroad semester in Taiwan. My technical toolkit includes SQL, JavaScript, Python, API integration, Linux, Active Directory, networking, SCRUM, Jira, and Figma.
I am fluent in French, have professional-level English, and speak Spanish at an intermediate level. Outside of work, I enjoy Formula 1, esports, rugby, and personal tech projects involving AI, data, and automation.
Provided advanced technical support (L2/L3) for complex client cases in a B2B SaaS environment. Performed log analysis, SQL investigations, custom JavaScript rule development, bug reproduction, and management of difficult accounts. Helped roll out AI agents for support teams.
Owned product responsibilities for foreign subsidiaries in the UK, Poland, Switzerland, and Germany. Gathered requirements in English, wrote specifications, conducted development acceptance testing, trained users, and coordinated multi-country rollouts.
Completed a final-year internship focused on information system migration, development follow-up, and specification writing.
Completed an engineering student internship supporting an IT infrastructure project for a new production line.
General Engineering Degree
Major in Network and Information Systems Integration (IRSI).
Study Abroad Semester
Study abroad semester in Taiwan.
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