Modern Endpoint Engineer | Intune & Cloud Desktop Specialist
About Me
I am a Modern Endpoint Engineer with 13+ years of IT experience and more than 3 years focused on Microsoft Intune endpoint management, Azure Virtual Desktop support, and mobile device administration. I specialize in building secure, compliant endpoint environments across Windows, iOS, and Android platforms.
I have deep hands-on experience with Microsoft Intune, Microsoft Entra ID, Conditional Access, MFA, hybrid identity synchronization, and zero-touch enrollment workflows. I also use PowerShell and Microsoft Graph API to automate endpoint management tasks and reduce manual work.
In my current role, I manage large-scale endpoint environments, support remote workforce access through Azure Virtual Desktop, and help evaluate Windows 365 Cloud PC solutions. I work on device compliance, application deployment, mobile device management, and identity security.
My background includes supporting enterprise and healthcare environments where reliability, documentation, and user support are critical. I have handled Windows 10/11, Office 365, mobile devices, and authentication issues across distributed organizations.
I am also experienced in designing and implementing automation frameworks that improve efficiency and consistency in endpoint operations. My work has helped streamline device provisioning, strengthen security controls, and improve the overall user experience.
I hold certifications including CompTIA Security+, CompTIA Network+, and Microsoft AZ-900, and I am currently pursuing additional Microsoft certifications in endpoint administration and Azure Virtual Desktop.
Skills
Troubleshooting
Education
Bachelor of Arts in English
Experience
Manage Microsoft Intune endpoint management for 2,000+ devices across 200+ locations. Deploy configuration profiles, Win32 apps, and compliance policies. Support Azure Virtual Desktop, evaluate Windows 365 Cloud PC, manage iOS/iPadOS via Intune and Apple Business Manager, implement zero-touch deployment workflows, administer Microsoft Entra ID, design Conditional Access policies, and build PowerShell automation using Microsoft Graph API.
Provided endpoint support for Windows 10 devices, Office 365 applications, and mobile devices in a healthcare environment. Supported Azure AD authentication, device compliance issues, and application access troubleshooting. Documented endpoint management procedures and contributed to the knowledge base.
Delivered high-volume endpoint support for Windows 10, Office 365, and mobile devices across nationwide healthcare facilities. Troubleshot device enrollment, authentication, and compliance issues. Maintained detailed incident documentation following ITIL service management best practices.
Supported Windows endpoints, mobile devices, and productivity applications for 1,000+ retail locations. Troubleshot device connectivity, application access, and authentication issues in a high-availability retail environment. Maintained endpoint support documentation and contributed to a troubleshooting knowledge base.
Managed Windows endpoints, mobile devices, and Office 365 for a 70+ user corporate environment. Supported Office 365 migration including device configuration, application deployment, and user training. Created endpoint management documentation and user guides for device provisioning and application support.