I am a senior business support analyst and technology delivery leader with 25 years of experience delivering complex IT initiatives across securities, government, gaming, healthcare, logistics, and APAC regional operations.
I specialize in business analysis, SDLC and ETL delivery, project and service management, vendor coordination, and governance across change, risk, compliance, and audit functions. I have hands-on experience owning requirements, solution design, testing, deployment, and steady-state operations.
I have led multi-disciplinary teams in highly regulated environments and have worked closely with business units, compliance teams, infrastructure groups, and external vendors to ensure reliable delivery and operational stability.
My background includes managing Singapore government projects, casino gaming applications, regional IT operations, and enterprise support initiatives. I have contributed to product ownership, incident and problem management, change control, stakeholder reporting, and service continuity.
Earlier in my career, I worked as an IT consultant, analyst programmer, and programmer, building and supporting systems for logistics, healthcare, retail, and inventory management. This gave me a strong technical foundation in development, databases, and systems integration.
I bring strong communication, stakeholder management, and process-oriented execution, with a consistent focus on quality, compliance, and dependable delivery.
