I am a multilingual, customer-focused IT support professional with a strong foundation in Cisco networking and customer service. I have practical experience with Windows installation and troubleshooting, hardware and software support, network troubleshooting, router configuration, password resets, and remote support tools.
I have worked in customer-facing roles where I handled phone and WhatsApp communication, complaint resolution, refunds, order coordination, identity verification, and Excel-based documentation. These experiences strengthened my ability to stay organized, communicate clearly, and solve problems efficiently under pressure.
My background also includes working in a private area receptionist role, where I managed access control, verified identities, and coordinated with employees and managers to confirm authorized entry. This helped me build strong attention to detail, responsibility, and professionalism.
In addition to my IT and service experience, I have worked as a professional football player, which taught me discipline, teamwork, reliability, and consistency in a high-performance environment. I am comfortable adapting to demanding situations and maintaining focus on results.
I have completed Cisco networking education through IT STEP Academy and earned Cisco-related credentials covering networking, switching, routing, wireless essentials, and enterprise networking, security, and automation. I also completed Cisco IT Customer Support Basics training focused on help desk processes, ticketing, escalation, and customer satisfaction.
I am currently continuing my professional development by studying Linux, Python, Active Directory, VPNs, MFA, and Microsoft 365 support. I am fluent in Georgian and English, have advanced Portuguese, and I am eager to grow further in IT support and networking roles.
Assisted approximately 15-20 customers daily by phone and WhatsApp with food orders, delivery requests, payments, complaints, and refund inquiries. Recorded and organized details in Microsoft Excel and coordinated accurate information between customers, market staff, and delivery personnel.
Controlled access to a restricted area for authorized and high-priority visitors, verified identities, confirmed approval before entry, handled calls related to reserved visits, and contacted employees or managers to validate access requests.
Worked in a high-pressure professional environment requiring discipline, reliability, teamwork, and consistent performance. Communicated in English with coaching staff and in Portuguese with teammates and professionals after relocating internationally from Georgia to Brazil.
Cisco Networking Training / CCNA
Completed CCNA: Introduction to Networks, CCNA: Switching, Routing, and Wireless Essentials, and CCNA: Enterprise Networking, Security, and Automation.
Cisco IT Customer Support Basics
Training covered customer communication, troubleshooting methodology, help desk processes, ticketing concepts, SLAs, escalation, first-contact resolution, remote support, and customer satisfaction.
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