Juwan Francois
Juwan Francois

QA Analyst

Actively looking · Member since 18 Jun 2026
Message
Location
United States
Desired salary
Unspecified
Work preference
Full Time
Experience level
Not set

About

Professional summary

I am a highly analytical and strategic Technical QA Lead with 10 years of experience in software quality assurance. My background combines 8 years of manual testing expertise with 2 years of advanced automation architecture, allowing me to bridge legacy QA processes with modern automated pipelines.

I specialize in building custom internal automation tools in Python and designing scalable Cypress end-to-end testing suites from the ground up. I have worked extensively with JavaScript, SQL, RESTful APIs, and a wide range of QA tools and frameworks to improve test coverage, stability, and delivery speed.

In my recent roles, I have led the transition from manual QA workflows to automated frameworks, managed testing across web and mobile platforms, and collaborated closely with engineering, product, and support teams to resolve defects and improve release quality. I have also mentored junior QA engineers and contributed to Agile delivery processes.

My project work includes developing an automated job discovery and reporting system that crawls dynamic web platforms, integrates AI-powered search via APIs, and validates data with regex-based logic. This work reflects my focus on data integrity, scalable automation, and practical problem-solving.

I have experience testing SaaS products, mobile devices, payment processing systems, and networking protocols. Across these environments, I have consistently focused on defect detection, regression stability, and improving the reliability of software and hardware systems.

I hold a Bachelor of Science in Computer Information Systems from DeVry University and continue to expand my technical skills through ongoing learning in cloud and automation-related topics. I am based in Sandy Springs, Georgia, and I bring a strong mix of technical depth, quality discipline, and cross-functional collaboration.

Skills

20 capabilities

Experience

Career history

QC Specialist MDSI

Identify, document, and report application defects, discrepancies, and hardware non-conformance issues. Follow SOPs, quality guidelines, and compliance requirements. Collaborate with operations and management to resolve systemic quality issues and verify corrective actions.

Tier 1 Software Support Specialist CBORD

Conducted technical issue analysis and documentation to support QA engineering teams with issue replication and regression testing. Collaborated with engineering to escalate bugs and assisted in installation and upgrade validation protocols while expanding SQL and OneSource querying skills.

Quality Assurance Lead (SaaS Startup) Prokeep

Led the transition from manual testing to automated frameworks. Managed end-to-end testing across macOS, iOS, and Android. Architected Cypress E2E frameworks, implemented advanced selectors, developed a 3-tier testing strategy, validated APIs and UI states, and collaborated across teams to resolve 400+ defects.

QA Analyst / Manual Tester Luxoft (AT&T Project)

Executed 50+ manual test cases daily for iOS mobile hardware. Discovered and logged over 500 software defects using HP ALM. Performed integration testing of networking protocols including TCP, FTP, and IP.

Quality Assurance Analyst (Startup) Gemstone Payments

Designed and executed 300+ functional test cases, managed regression and smoke test cycles, maintained server infrastructure and hardware inventory, pushed firmware updates, and partnered with developers to resolve payment processing edge cases.

Education

Learning history

DeVry University, Decatur, GA

Bachelor of Science in Computer Information Systems

GPA 3.5, Dean’s List, Member of IEEE and NSLS.

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