I am seeking a full-time position where my experience can help me contribute to a great company. I bring a strong background in customer support, healthcare support, and administrative coordination, with a focus on detail, professionalism, and teamwork.
I have worked in roles including adjudication, customer service representative work, help desk support, sales representation, and mobility sales. These experiences have helped me build a versatile skill set across support operations, client communication, and fast-paced service environments.
My healthcare background includes working with a surgical oncologist practice, where I scheduled patient appointments, booked surgeries when needed, and contacted insurance providers to verify eligibility and pre-certify procedures. I also gained experience with HIPAA compliance in both healthcare and CDC-related work.
I am comfortable using a variety of software and systems, including Microsoft Word, Excel, Windows, Adobe Acrobat, Zendesk, and Slack. I also have experience with data entry, medical record review, troubleshooting hardware systems, and operations support.
I am known for being a team player with excellent communication, strong listening skills, and the ability to de-escalate difficult situations. I work well in fast-paced environments and learn new processes quickly and effectively.
In previous roles, I contributed to process improvements and supported team members through changes, helping make workflows more streamlined. I value collaboration, adaptability, and delivering high-quality support in every role I take on.
As a Florida DEO adjudicator my role was to serve as an investigator and decision-maker for Reemployment Assistance (unemployment) claims. I evaluated disputed cases to determine whether a claimant is legally eligible to receive weekly benefits.
As a CSR for the CDC (Centers for Disease Control and Prevention) I Answer phone calls, emails, or chat messages from the public in regards to where they can go to get the Covid-19 vaccinations. Give accurate health information (based on CDC scripts and databases)
Help with questions about diseases, vaccines, outbreaks, COVID-era info, etc.
Direct people to the right resources if the question is more complex and
Log interactions in a computer system.
As a Help Desk Advisor I focused on helping instructors and students use the learning platform (LMS) smoothly, and bridging the gap between non-technical users and the engineering teams. I would also help configure or explain features of the platform. For example, showing a professor how to post grades, set up quizzes, or upload course materials. In many cases, I would guide users step-by-step rather than just fixing things for them, because the goal is to make the user self-sufficient. I answered their questions through Chat, email, and phone.
I handled a high volume of chats for Comcast. I assisted current customers with picking out what lines of business they wanted. Whether it be cable, internet, phone, and/or cell phone. All the while upselling a line of business they didn't currently have. I helped them pick a cable package that would fit their needs. I would also troubleshoot and technical issue they might be experiencing.
High School Diploma
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