I am an operations and commercial strategy executive with extensive experience managing B2B client relationships, driving revenue growth, and resolving complex operational issues across multi-country environments.
I have a proven track record of building partner relationships, developing go-to-market strategies, achieving sales targets, and delivering exceptional client experience through data-driven decision making and team development.
My background includes stakeholder management, pipeline management, performance analytics, and coaching teams to exceed goals in fast-paced, high-growth environments.
I have led international operations across Latin America, North America, Europe, and Asia-Pacific, coordinating cross-functional teams in HR, Finance, Marketing, Operations, IT, production, logistics, and quality.
I also bring strong experience in account management, franchise operations, payroll support, and process improvement, with a focus on service quality, SLA compliance, and scalable operational structures.
I am bilingual in English and Spanish, and I am currently pursuing an Executive MBA at INALDE Business School, with graduation expected in December 2026.
My academic background in industrial engineering and entrepreneurship supports my analytical approach to business challenges, and I am especially interested in growth, international expansion, and continuous improvement.
Managed $600K monthly revenue across 10 strategic B2B accounts in 5 international regions; delivered 99.6% on-time performance; resolved supply, quality, and delivery issues; grew Korea market share from 8% to 17%; coordinated support across production, logistics, and quality teams.
Integrated 5 international franchise operations across Chile, Ecuador, Panama, Mexico, and Spain; supported 31 points of sale and 900+ employees; coordinated HR, Finance, Marketing, Operations, and IT; reduced operational costs by $460K; implemented ticketing and escalation processes; led pricing strategy and partner onboarding.
Managed a $6M B2B account portfolio across 5 international regions; improved on-time delivery from 97% to 99.6%; resolved logistics, quality, and customs issues; opened the Australian market from zero; led account strategy and cross-functional coordination.
Managed payroll operations for 5,000+ employees across Mexico with 99.52% accuracy processing $3M+ monthly; provided L1/L2 support for payroll and employee queries; resolved technical issues; coordinated escalations through AskHR and SuccessFactors; maintained SLA compliance.
Executive MBA (Candidate)
Executive MBA candidate, expected December 2026.
B.S. in Industrial Engineering, Emphasis in Entrepreneurship
Undergraduate degree with emphasis on entrepreneurship.
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