Customer Success | Product Support | Customer Experience

I am a customer success and product support professional with more than 10 years of experience helping customers adopt products, resolve issues, and achieve long-term success. My background spans enterprise and SMB environments, and I have built a career around improving customer outcomes through onboarding, enablement, education, and proactive support.

I specialize in translating complex information into clear, actionable guidance. Over the years, I have led training sessions, workshops, webinars, and customer-facing content initiatives that make products easier to understand and use. I am especially focused on customer retention, customer health, and scalable engagement strategies that strengthen relationships and reduce risk.

In my most recent roles, I supported customers in both seasonal and long-term environments. At Intuit TurboTax, I guided non-technical users through complex tax software and filing processes while maintaining accuracy and efficiency. At The Pure Sea Moss, I helped build a direct-to-consumer wellness brand from the ground up and served as the main customer success contact for a growing national customer base.

Earlier in my career, I spent many years with Synamedia and Cisco Systems supporting enterprise telecom clients. I advanced from frontline support engineer to team lead and escalation specialist, where I managed high-priority issues, partnered cross-functionally with engineering and operations, and helped maintain strong service levels across a large national footprint.

I bring a strong mix of customer advocacy, technical troubleshooting, and operational leadership. I have experience creating knowledge base content, improving support processes, analyzing customer trends, and building systems that improve response times, retention, and customer satisfaction.

I am proud of my ability to combine empathy, structure, and problem-solving to deliver meaningful customer impact. Whether I am supporting a single customer or improving a large-scale support process, I focus on creating better experiences and stronger outcomes.