Yesenia Guadalupe Miranda Manzano
Yesenia Guadalupe Miranda Manzano

Administrative Assistant | Sales Operations | Customer Service

Actively looking · Member since 18 Jun 2026
Message
Location
Mexico
Desired salary
Unspecified
Work preference
Full Time
Experience level
Not set

About

Professional summary

I am a detail-oriented administrative professional with experience supporting executives, coordinating operations, managing documentation, organizing events, maintaining databases, and improving administrative processes.

I have a strong background in customer service, sales administration, CRM management, and team coordination. I am recognized for my organizational skills, problem-solving abilities, and my ability to deliver efficient support in fast-paced environments.

My experience includes managing executive schedules, preparing correspondence and reports, coordinating institutional events and training programs, and maintaining records and administrative files. I have also supported internal and external communications through social media and other communication channels.

In sales and customer service roles, I have managed large lead databases, improved customer engagement processes, supported team performance, and contributed to operational efficiency. I have also prepared proposals, performance analyses, and supplier negotiations to help optimize budgets.

I have worked in administrative roles across construction, real estate, healthcare, insurance, and legal environments, which has strengthened my adaptability and attention to detail. I am comfortable handling both operational and documentation-heavy responsibilities.

I hold a Bachelor of Laws degree and an Information Technology Technician qualification. I am fluent in Spanish and currently improving my English, and I bring advanced Microsoft Office skills along with experience using Google Workspace, Canva, CRM platforms, and business tools.

Skills

13 capabilities

Experience

Career history

Management and Communications Assistant Mexican Chamber of the Construction Industry (CMIC)

Manage executive schedules, meetings, and administrative activities; prepare correspondence, reports, meeting minutes, and official documentation; coordinate institutional events, training programs, and meetings; maintain and update databases, records, and administrative files; support internal and external communications through social media and communication channels; design promotional materials and visual content for courses and events.

Sales Administration & Customer Service Executive Bustamante Realty Group

Supported sales operations and supervised team performance to achieve business goals; managed and reactivated a database of over 24,500 leads; coordinated customer experience processes; redesigned the external sales agent program; prepared reports, proposals, and performance analyses; negotiated with suppliers to optimize budgets and operational efficiency.

Administrative Assistant Hospital Ángeles Tijuana

Coordinated warehouse operations and staff assignments; managed inventory control processes and resource planning; implemented a voucher tracking system to improve supply management.

Administrative Assistant AXA Seguros

Prepared and maintained digital and physical records; generated quotations and supported sales administration activities.

Administrative Assistant Law Firm Guerrero

Reviewed legal case files and managed court documentation; maintained organized records while ensuring compliance with legal procedures.

Education

Learning history

Autonomous University of Guerrero

Bachelor of Laws (LL.B.)

College of Professional Technical Education of the State of Guerrero (CONALEP Guerrero)

Information Technology Technician

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