I am a healthcare operations, payer-aware client success, and account management professional with more than 10 years of experience across home care, managed Medicaid, payer relations, reimbursement strategy, service delivery, reporting, and customer experience.
I have supported clients and internal teams through complex healthcare requirements, performance data analysis, operational issue resolution, and service improvement initiatives. My background has helped me build a strong foundation in service excellence, stakeholder trust, and healthcare cost and operations outcomes.
I have worked in client-facing healthcare roles where I advised on engagement, communication, growth strategy, and performance improvement. I also use reporting, analytics, and dashboards to identify trends, improve retention, and turn business data into actionable recommendations.
My experience includes leading branch operations, managing intake, staffing, scheduling, care coordination, and service delivery, while keeping a close focus on client experience and continuity of care. I have also handled payer-facing responsibilities, including contract negotiation, reimbursement rates, credentialing, and compliance.
Across my career, I have coordinated with cross-functional teams in operations, sales, clinical, finance, and support functions to resolve issues and support growth. I am comfortable working in complex, high-stakes environments that require analytical thinking, executive communication, and follow-through.
Earlier in my career, I worked in account management at Bloomberg, where I strengthened my consultative communication, technical fluency, and client support skills. I bring that same problem-solving mindset to healthcare client success and operations roles today.
Advises healthcare clients on engagement, communication, growth strategy, and performance improvement; uses reporting, analytics, and performance data to identify trends and support recommendations; builds and interprets reports and dashboards; supports customer experience improvement through analytics and stakeholder communication.
Led branch operations for a private pay home care business; managed intake, staffing, scheduling, care coordination, and service delivery; used operational data and client feedback to improve satisfaction, retention, and branch performance; resolved service issues across families, clients, caregivers, and staff.
Managed payer-facing responsibilities across multiple business lines in the managed Medicaid space; negotiated contracts and reimbursement rates; oversaw credentialing and compliance; developed executive reports, proposals, and strategic materials; coordinated with internal stakeholders on payer requirements and reimbursement issues.
Directed multi-site home care operations across New York and New Jersey; oversaw staffing, scheduling, budgeting, service delivery, and operational performance; used performance metrics and operational analysis to support growth, quality, and financial performance; led cross-functional coordination across operations, sales, clinical, and support teams.
Supported institutional clients using complex financial information platforms; combined analytical communication, technical fluency, and client support to solve problems and improve account performance; built strong relationships by translating complex platform capabilities and data into practical client-facing solutions.
Bachelor of Arts in English
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