Quality analyst with three and a half years of experience across utility operations, focused on data verification and records accuracy. On a twelve person team, I delivered 85% team leading efficiency, recovered four hours per week through an Excel VBA macro I built, processed 20 error reports weekly, and maintained 100+ records daily on the Atmospheric and Corrosion Monitor Database. I also handled spatial data verification across utility infrastructure using ArcGIS Pro and Esri tools.
That work is built on three years in the field as a Gas Leak Survey Technician, covering underground gas lines and meters across the greater Seattle region, with cross bore program support and safety council participation. I have also worked in customer facing and logistics roles, including call center support and delivery driving, which sharpened my communication and my ability to stay organized under pressure.
I move easily between field work and remote analytical work without losing accuracy. I care about catching discrepancies early, routing them to the right channel fast, and keeping data clean enough that the people downstream can trust it.
I am looking for Quality Analyst, Operations Analyst, or GIS Analyst roles where attention to detail and process improvement actually matter to the team.
Operated an Amazon Rivian electric van across the Kitsap Peninsula, completing high-volume routes with 350 packages and 200+ stops daily. Maintained a Fantastic Plus customer satisfaction rating and a zero-incident safety record. Informally trained new hires during pad loadout.
Visually verified collected field data and updated mapping software using ArcGIS Pro and ESRI. Produced 10+ inspected maps per cycle with the highest team accuracy and an 85% efficiency score. Processed about 20 error reports weekly, researched historical data, developed an Excel VBA macro, and maintained the Atmospheric and Corrosion Monitor Database with 100+ line items daily.
Made 50+ outbound calls daily to coordinate field technician appointments for safety inspections. Resolved inbound customer inquiries using CRM software and client history data, and relayed schedule changes and customer updates to internal teams.
Surveyed the greater Seattle region using a DP-IR gas leak detector and smartphone to collect data for underground gas lines and meters. Volunteered for two weeks in the Cross-Bore Program and served on the Safety Council to help develop safety materials and outreach events.
Delivered food to residential and commercial addresses, communicated with customers, upsold side items and promotions, and unloaded weekly truck deliveries to maintain organized inventory.
Managed a high-volume checkout serving around 30 customers per hour, balanced the till daily, and provided customer service by helping shoppers locate products.
Associate of Business Administration
2-Year Diploma in Ministerial Training
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