Operations and Application Support

I have over 10 years of experience supporting global customers, resolving problems, and managing multiple application tools and support processes. My background is centered on operational support, technical troubleshooting, and application support across different environments and teams.

I am currently working with Yempo Solutions Inc. as Operations and Application Support for Prezzee, where I handle alerts, investigate issues, manage support queues, and help ensure application and infrastructure stability. I also support deployments, monitor performance, and work closely with internal stakeholders to resolve issues efficiently.

Previously, I worked at SolarWinds Software Asia as a Cloud Technical Support Representative, supporting customers through chat, email, and remote sessions. In that role, I coordinated escalations, worked with advanced support and development teams, and contributed to knowledge base documentation.

Before that, I spent several years at OpenText Philippines as an Intermediate Product Support Specialist. I provided technical support, managed customer issues, monitored transactions and alerts, maintained escalation procedures, and used tools such as Oracle Siebel, JIRA, ITSM, and HP Service Manager.

Earlier in my career, I worked at eCapture Solutions, Inc. as a Technical Support professional, where I supported email, network connectivity, and peripheral equipment issues while also assisting with executive-level operational support.

I hold a Bachelor’s Degree in Information Technology from Batangas State University and have completed ITIL Foundation certification training. I am based in Batangas City, Philippines, and I am looking to continue growing in the technical field while improving processes and expanding my skills.