I am a TSU in Industrial Relations with more than 15 years of experience in administrative operations, corporate services, warehouse coordination, and e-commerce management.
I have worked in roles where I was responsible for customer service, post-sales support, inventory control, billing verification, and operational follow-up, always focusing on efficiency and service quality.
In my current position, I manage an online store on MercadoLibre, handle CRM activities, resolve claims and returns, and maintain accurate inventory and sales reporting.
I also have experience supervising operational teams, training staff, coordinating purchases, and supporting financial and administrative processes related to sales and corporate accounts.
My background includes data handling, contract processing, database organization, and administrative control, which has strengthened my attention to detail and process management skills.
I am a proactive professional, oriented toward continuous improvement, customer satisfaction, and business profitability, and I am open to opportunities where I can contribute with leadership and operational expertise.
Managed the online store on MercadoLibre, handled CRM activities, customer inquiries, after-sales support, claims, warranties, and returns. Controlled petty cash, reimbursements, operating expenses, inventory updates, and daily sales reporting.
Managed daily operations, corporate client relationships, service evaluation, billing verification, inventory coordination, accounts receivable follow-up, asset maintenance, staff supervision, and team training.
Received merchandise, entered inventory into the system, prepared quotations for corporate clients, controlled inventory, coordinated dispatches, and negotiated purchases with suppliers.
Processed client contracts, registered them in a database, and maintained organized storage and safeguarding of contract records using identifiers such as contract number, box number, account number, and phone number.
TSU, Relaciones Industriales
University-level technical degree in Industrial Relations, graduated.
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