I am a professional with experience in customer service and administrative management across healthcare, insurance, and hospitality environments. I stand out for my ability to coordinate schedules, manage administrative processes, provide direct support to users, and work effectively in high-demand settings.
I have handled agenda management, appointment coordination, patient orientation, payment control, invoicing, and administrative records. I also have experience supervising logistics, maintaining proper physical conditions of workspaces, and ensuring compliance with confidentiality and data protection standards.
In healthcare settings, I have supported reception, clinical file organization, pharmacy inventory control, warehouse management, and internal coordination with different departments. I have also assisted management with administrative tasks and contributed to operational efficiency across clinical areas.
In hospitality, I worked in guest reception, check-in and check-out processes, reservation management, customer issue resolution, and coordination with internal teams. I am comfortable working in fast-paced environments and maintaining a cordial, professional service approach.
In insurance, I supported client retention and account growth by providing timely service, advising on coverage and benefits, and following up on claims, medical authorizations, and operational requests. This experience strengthened my customer relationship and service coordination skills.
I am currently studying Business Administration and have additional training in office tools and digital support. I am organized, responsible, detail-oriented, adaptable, and committed to teamwork and operational efficiency.
Managed agenda and appointment coordination for psychological care, provided patient orientation and support, handled payments, invoicing, and administrative records, supervised logistics and workspace conditions, ensured confidentiality and data protection compliance, and supported event organization and logistics.
Provided patient reception and information, handled cash, collections, and billing, organized and archived clinical records, supported pharmacy inventory and medication delivery, managed warehouse receiving and storage of medical supplies, assisted human resources with document organization and administrative processes, supported management tasks, and helped in clinical areas such as laboratory, X-rays, and ultrasound.
Welcomed guests, managed check-in and check-out, handled reservations, modifications, and cancellations, resolved inquiries and complaints, coordinated with housekeeping, maintenance, and food and beverage teams, managed cash and guest billing, provided tourist information, and ensured quality standards and service protocols.
Supported client retention and account growth through timely and efficient service, advised clients on coverage, benefits, and proper insurance use, and followed up on claims, medical authorizations, and operational requests.
Bachelor of Business Administration (in progress)
Currently studying.
General High School Diploma
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