Development & Events Manager and Client Success Manager
About Me
I am a dynamic business professional with more than 10 years of experience leading client relationship management, project execution, event operations, business development, and cross-functional collaboration. I have built a career around driving revenue growth, improving retention, and delivering exceptional stakeholder experiences across nonprofit and corporate environments.
I specialize in creating strong client and donor relationships, optimizing processes, and coordinating complex projects and events. My background includes fundraising strategy, account management, vendor coordination, budget oversight, and operational leadership, with a consistent focus on measurable results and organizational growth.
In my recent role as Development & Events Manager, I helped increase donor engagement, revenue, and event performance through strategic planning and execution. I have experience managing large-scale events, mentoring staff, maintaining donor databases, and developing communication and marketing calendars that support participation and awareness.
Previously, as an Office Manager, I strengthened donor retention, improved event revenue, and supported onboarding, budgeting, and digital engagement initiatives. I also served as the primary administrator for website and social media platforms, which helped expand visibility and improve communication with stakeholders.
Earlier in my career, I worked in office and provisioning management at Windstream Communications, where I supported client onboarding, sales operations, reporting, and training. I collaborated closely with sales, service delivery, and engineering teams to ensure accuracy, efficiency, and a high level of customer satisfaction.
I bring a blend of relationship management, operational coordination, and analytical problem-solving, supported by tools such as Salesforce, Microsoft Office, Google Workspace, and Adobe Creative Suite. I am motivated by opportunities to improve processes, strengthen partnerships, and contribute to mission-driven and growth-focused organizations.
Skills
Project ManagementSalesforceCommunicationData AnalysisBusiness DevelopmentAccount ManagementProcess ImprovementReportingStrategic PlanningRelationship ManagementTeam LeadershipBudget ManagementChange ManagementMarketingVendor ManagementSocial Media ManagementGoogle WorkspaceCanvaZoomDatabase ManagementWordPressCustomer RetentionEvent ManagementOperations ManagementConflict ResolutionEvent Planning
Education
Master of Arts in Administration and Organizational Development
Bachelor of Business Administration in Marketing
Experience
Drove new business initiatives and enhanced organizational growth through innovative fundraising strategies. Increased donor engagement by 23%, improved event revenue by 13% in the first year and 53% in the second year, and generated over $500,000 in annual event revenue. Managed venue selection, vendor coordination, sponsorship procurement, committee meetings, donor database updates, and communication and marketing calendars. Mentored staff and supported high-performance team development.
Built strong client relationships and improved donor retention by 42%. Designed campaign timelines, increased event revenue by 38%, built strategic partnerships, prepared and monitored budgets, streamlined onboarding and performance review processes, and served as primary administrator for the website and social media platforms. Collaborated with cross-functional teams on media releases and organizational events.
Served as primary point of contact for clients and coordinated communication between Sales, Service Delivery, and Solutions Engineering teams. Led client onboarding, facilitated high-value transactions, created tracking systems for sales and reporting, conducted training for new sales employees, served as a Subject Matter Expert on internal systems and processes, and performed monthly order quality reviews to improve accuracy and client satisfaction.