I am a Customer Success and Partner Success leader with more than 20 years of experience building strong stakeholder relationships, onboarding programs, training initiatives, and cross-functional operations in K-12 and higher education environments.
I have led national partner success strategies, supported large networks of instructors and school partners, and created scalable processes that improve readiness, consistency, and satisfaction. My work has focused on strengthening engagement, retention, and program outcomes through relationship management and data-driven decision-making.
I have extensive experience designing and delivering onboarding and training programs, facilitating partner-facing events, and serving as an escalation point for complex issues. I enjoy creating structure, documentation, and support systems that help teams operate more effectively.
In addition to customer and partner success leadership, I have worked as an online academic coach and K-12 Spanish and Italian instructor. These roles strengthened my ability to support learners, collaborate with faculty and support teams, and use performance data to improve outcomes.
I am fluent in Spanish and Italian, and I bring a strong background in communication, coaching, and cross-functional collaboration. I am comfortable working with LMS platforms, reporting tools, and digital learning environments.
Overall, I am passionate about helping people succeed, building long-term partnerships, and improving programs through thoughtful operations, training, and engagement strategies.
