I am a customer-focused professional with experience across customer service, logistics coordination, employee training, operations, leadership, recruiting, and technical troubleshooting. I have built my career by taking on increasingly responsible roles and by learning how to support both customers and internal teams in fast-paced environments.
At U-Haul, I progressed from Reservation Manager to Detail Specialist and then to Mechanical Express Specialist. In these roles, I helped customers choose the right equipment, coordinated reservations and logistics, and later diagnosed and repaired complex mechanical, electrical, HVAC, braking, chassis, and powertrain systems for a large commercial fleet.
I am comfortable working with CRM systems, scheduling tools, and technical documentation, and I enjoy solving problems that require coordination across multiple departments. I have experience managing repair timelines, parts requirements, customer communication, and operational priorities to keep service running smoothly.
Earlier in my career, I worked in marketing and operations roles where I recruited, trained, and supported teams, managed customer outreach, and helped improve internal processes. I have led teams of up to 24 employees and have contributed to process improvements that reduced recruiting expenses and improved efficiency.
My background also includes sales and administrative support, which strengthened my ability to communicate clearly, maintain records, and build strong customer relationships. I am detail-oriented, organized, and committed to delivering positive outcomes for customers and employers alike.
I hold a U-Haul Master Technician Certification, earned through extensive technical training in trailer and truck systems, diagnostics, maintenance, and manufacturer-specific service tools. I bring a combination of technical skill, leadership experience, and customer service expertise to every role I take on.
