Client Operations and Project Coordination Professional

Organizes evidence, gaps, responsibilities, deadlines, risks, and next steps to support a structured assessment process and maintain project visibility. Creates trackers, work plans, and follow-up routines to improve documentation, accountability, alignment, and delivery control across workstreams.

Conducted field, interview, and historical research to support a housing and territorial diagnosis in a heritage conservation project in the Historic Center of Salvador. Supported qualified listening activities, a participatory workshop, and dialogue with local stakeholders, documenting information related to housing, territory, social memory, and permanence conditions.

Coordinates the structuring of working groups by organizing responsibilities, deliverables, meeting inputs, follow-up routines, and internal alignment processes. Prepares concise materials and internal references to support collaboration, knowledge sharing, and communication among multidisciplinary participants.

Develops applied research, strategic analysis, and operational support projects for organizations in financial services, digital products, communication, and social impact. Produces interview guides, desk research, analytical reports, and executive presentations, connecting evidence to practical recommendations for internal teams and project leads. Organizes fragmented information from users, stakeholders, and secondary sources into structured insights, supporting prioritization, communication, and decision-making. Works with changing project scopes, client expectations, deadlines, and deliverables across multiple assignments. Worked on projects whose final clients included Waze, Meta WhatsApp, Banco do Brasil, and Doctors Without Borders, without direct employment or contractual relationship with those organizations.

Coordinated one end-to-end research project for the Credit team during a leadership transition, managing planning, stakeholder alignment, fieldwork, synthesis, and delivery. Worked with product, business, and research stakeholders to define priorities, organize user and market information, and support evidence-based decisions. Produced executive reports and presentations, translating customer behavior, service experience, and business context into clear findings and recommendations.

Worked as the only dedicated researcher in a B2B SaaS environment, connecting user evidence with product, business, and leadership priorities. Presented user needs, research findings, and recommendations to founders, C-level leaders, and cross-functional teams on a recurring basis. Translated customer evidence into recommendations for product roadmap, communication, customer experience, and internal alignment.

Supported a B2B product team in financial services by organizing user and stakeholder information into concise materials for decision-making and prioritization. Collaborated with product and business stakeholders in a fast-paced digital context, supporting research planning, synthesis, and communication of findings.

Supported institutional coordination, documentation, reporting, and follow-up from the Coordination of Traditional Peoples, working with public bodies, technical teams, partners, and local communities. Followed initiatives and demands linked to Bahia Produtiva, a World Bank-financed program, from the perspective of the Coordination of Traditional Peoples, organizing field information and technical documentation when applicable. Prepared and organized four Technical Social Projects for rural housing in Indigenous territories, connected to more than 170 housing units and approximately BRL 6 million in public funding. Coordinated a specific Aedes aegypti education and prevention initiative in rural communities, involving territorial teams, information consolidation, and coverage of more than 50% of Bahia’s Identity Territories.