Web Developer

I am a versatile IT and web professional with experience across technical support, computer repair, software installation, and website design. I have worked in roles that required me to troubleshoot hardware and software issues, support non-technical users, and maintain reliable service delivery.

I have provided level 2 IT support to users remotely and in person, including managing tickets in ServiceNow, following up by email and phone, and using tools such as SCCM, Remote Desktop, and Remote Assistance. I am comfortable working in fast-paced environments where responsiveness and problem-solving are important.

My background also includes web development and software development. I am knowledgeable in user interface work, testing, debugging, and the design, installation, maintenance, and support of web systems. I have worked with technologies such as Java, ASP.NET, C#, IIS, Tomcat, and Microsoft SQL Server.

In addition to technical support and development, I have experience in website design, flyer design, and desktop publishing. I am organized, energetic, and enjoy helping people solve problems while contributing as a team player.

I have also worked in roles that included accounting and sales responsibilities, which has helped me build communication, coordination, and customer service skills. I am adaptable and willing to take on new challenges.

My education includes secondary school studies, evening classes, and vocational certification in carpentry and general construction, along with IT-related training. I speak English and am based in Jamaica.