German-speaking Customer Support Agent

I am a multilingual professional with experience in customer support, IT support, sales operations, and teaching German as a foreign language. I have worked in both Morocco and Germany, supporting international teams and customers in remote and office-based environments.

My background combines technical and service-oriented roles. I have provided German-speaking customer support for an online printing platform, handled IT support responsibilities including user support, PC service, commissioning and repair, CAD support, and internal training, and worked in sales operations processing orders between customers and manufacturers.

I also have experience as a German teacher, where I taught German as a foreign language in Casablanca. In addition, I previously worked as a German-speaking customer advisor, which strengthened my communication skills and ability to support clients in a global retail environment.

My education includes studies in civil engineering in Germany and a bachelor’s degree in German Studies with a focus on translation. This combination has helped me develop both analytical and language-based skills, along with a strong understanding of technical and cross-cultural communication.

I am comfortable working in multilingual settings and using German, English, French, and Arabic in professional contexts. My work history reflects adaptability, customer focus, and the ability to learn quickly across different industries.

I am based in Casablanca, Morocco, and I have spent several years living in Germany. I am interested in roles where I can apply my German language skills, technical support experience, and customer service background to help organizations serve international clients effectively.