I am a Customer Support & Back Office Specialist with more than 3 years of experience supporting international customers in German- and English-speaking environments.
I have worked across email, chat, and phone channels, handling customer inquiries from first contact through to resolution while maintaining a strong focus on service quality.
My experience includes CRM usage, ticket management, order processing, account administration, refunds, returns, and documentation, as well as investigating billing, delivery, and technical issues.
I am recognized for taking ownership of customer cases, paying close attention to detail, and consistently meeting KPI and SLA targets.
I work well in remote environments and collaborate effectively with cross-functional teams and international projects.
I am open to opportunities where I can continue to contribute in customer support, back office operations, and process-oriented service roles.
Remote customer support and back office work for projects including O2 Germany, Sunrise Switzerland, MediaMarkt Saturn, TUI, and Upway Germany. Managed customer communication via email, chat, phone, and CRM systems; handled account administration, refunds, returns, order processing, documentation, billing, delivery, and technical issues; and maintained KPI/SLA targets.
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