Virtual Assistant
- Location
- Philippines
- Desired Salary
- 8 - USD/hourly
- Work preference
- Full Time, Part Time, Temporary
- Links
- Not set
- Joined
- 22 Jun 2026
- Field / Industry
- Admin & Virtual Assistant
About Me
I am a dedicated and adaptable virtual assistant with more than 5 years of experience supporting customer service, e-commerce, and administrative operations. I have worked across chat, email, and phone support while helping teams stay organized and responsive.
My background includes appointment setting, verification, data entry, document review, and online store management. I am comfortable handling backend workflows such as order processing, shipment tracking, label creation, and shipping coordination.
I have experience using tools and platforms such as Amazon, Shopify, ShipStation, QuickBooks, PayPal, Zoho CRM, Slack, Gmail, Google Voice, Trello, Microsoft Teams, and auto-dialer systems. I also work with Google Sheets and internal systems for reporting, case management, and documentation.
In my recent roles, I supported operations managers, processed invoices, monitored payments, and maintained strong communication with customers and internal teams. I am known for being detail-oriented, efficient, and able to manage multiple tasks while maintaining accuracy and professionalism.
I also have experience in financial verification and mortgage-related support, where I reviewed documents, identified discrepancies, and communicated with brokers to resolve issues. This has strengthened my ability to work with sensitive information and follow compliance requirements.
Overall, I bring a strong mix of customer support, administrative coordination, and e-commerce operations experience. I am motivated to contribute reliable support, clear communication, and organized execution in a virtual assistant or operations support role.
Skills
Problem SolvingTime ManagementReportingCustomer SupportGoogle SheetsData EntrySlackGoogle WorkspaceShopifyQuickbooksTrelloAppointment SettingVirtual Assistance
Education
Vocational Course in Office Management
Bachelor of Secondary Education
Secondary Education
Experience
Worked directly with the Operations Manager in handling daily operational and administrative tasks. Managed customer support through chat, email, and phone while coordinating with internal teams for order updates and issue resolution. Handled backend operations including order processing, shipment tracking, label creation, and shipping coordination using ShipStation. Processed invoices and monitored payments using QuickBooks and PayPal. Performed data entry, documentation, reporting, and case management using Google Sheets and internal systems. Assisted with appointment scheduling, workflow coordination, and daily operational follow-ups. Maintained strong customer relationships through clear communication, problem-solving, and timely updates.
Reviewed financial documents for MCA applications using Zoho CRM. Scrubbed bank statements to verify funding and identify discrepancies. Communicated with brokers via Gmail and escalated questionable cases. Processed files efficiently within 15 minutes while maintaining accuracy and compliance.
Assisted clients with mortgage-related insurance claims. Guided borrowers through documentation and loan processes. Delivered professional and empathetic customer support.
Answered inbound financial calls and addressed customer concerns with clarity and professionalism. Made outbound calls for verifications, follow-ups, and account-owner communication. Maintained confidentiality while handling sensitive financial information.
Assisted customers with purchases, returns, and product inquiries. Delivered excellent service during high-volume periods. Supported smooth retail operations during peak seasons.
Coordinated appointments and managed client schedules. Communicated effectively with prospects and ensured proper follow-ups.