I am an operations and program management professional with more than 11 years of experience leading cross-functional initiatives, building scalable workflows, and turning ambiguous problems into structured, measurable outcomes.
I have a strong track record of managing multi-stakeholder projects from scoping through adoption, aligning teams, and influencing outcomes without formal authority. My work focuses on process optimization, operational clarity, and delivery at scale.
I am experienced in designing and improving systems across marketing, admissions, tech, and client services. I have built reporting frameworks, streamlined intake and escalation paths, and created SOPs that improve efficiency and consistency.
I also bring hands-on experience with CRM and funnel operations, especially HubSpot, along with workflow automation, AI-assisted tools, and async communication practices. I am comfortable working in fast-paced, remote, and cross-functional environments.
My background includes operations leadership, project management, brand strategy, and digital marketing across agencies, education, and lifestyle sectors. I have supported both internal teams and external clients while maintaining a strong focus on quality and measurable results.
I am bilingual in Spanish and English, based in Mexico, and fully remote. I am looking to contribute my operations, program management, and process design expertise to organizations that value structure, collaboration, and scalable execution.
