I am an electromechanical engineer with experience in the electrical sector, especially in customer service, technical assistance, inspections, and data entry for utility service processes. I have worked on internal contracts for CNEL EP in Santo Domingo, supporting both field and office operations.
I have handled technical reviews related to new commercial service requests, transformer capacity analysis, service connections, meter changes, and documentation validation. My work has required me to combine electrical regulations, AutoCAD, and Excel to improve reporting and data management.
I am comfortable working in roles that require attention to detail, organization, and coordination between technical and administrative tasks. I have also supported customer service processes, including service requests, relocations, tariff changes, public lighting projects, and network extension projects.
My background includes experience as a digitizer, technical assistant, general services assistant, and customer service professional. In these roles, I have managed information, updated client records, consolidated reports, and supported the verification of materials and meters.
I value responsibility, punctuality, teamwork, and adaptability. I also bring a technical mindset to customer-facing work, which helps me provide efficient and accurate support.
I have formal training in electromechanical engineering and additional certifications in electrical risk prevention, AutoCAD drawing, and Microsoft Excel. I speak Spanish natively and have intermediate English proficiency.
Managed material intake, analyzed transformer capacity and service line length, processed meter replacements, received commercial service documentation, analyzed subsidy applications and tariff changes, reviewed new electrical project handovers, and updated customer and process information.
Verified and entered information for commercial service inspections, validated technical requirements for new meter installations, consolidated weekly and monthly reports, optimized Excel files using advanced formulas, digitized data, validated documentation, and managed inventory of materials and meters.
Provided customer service for service requests, meter relocations, network extension projects, public lighting projects, and tariff changes; managed CNEL EP platforms and validated materials and installed meters in the commercial system.
Bachelor's Degree in Electromechanical Engineering
Third-level degree registered in Ecuador; title recognized as Ingeniero/a Electromecánico/a.
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