I am a highly reliable Virtual Assistant with a strong background in administrative support, digital marketing, and social media management. I have worked remotely with clients across multiple time zones and have developed a versatile skill set that helps me support teams efficiently and communicate clearly.
I have experience managing social media accounts, including content creation, scheduling, and engagement. I also create graphics for social media posts, marketing materials, and presentations, combining creativity with practical execution to support brand and communication goals.
My background includes financial services and operations work, where I handled Autopay transactions, serviced Hong Kong accounts, verified client information, and supported Direct Debit setup. I am comfortable working with detail-oriented processes and maintaining accuracy and compliance in fast-paced environments.
I have also contributed to process improvement initiatives, including developing a queue-monitoring process to track workload distribution and improve service efficiency. In addition, I have experience documenting SOPs and streamlining workflows to help teams work more effectively.
Earlier in my career, I worked in payment operations and risk operations, where I managed repayments, rescheduling, restructuring, KYC/KYB checks, underwriting support, and internal compliance tasks. I also trained and supported new team members, which strengthened my ability to collaborate and share knowledge.
Overall, I bring a combination of administrative efficiency, operational discipline, and digital marketing support. I am committed to high performance, accountability, and delivering dependable remote assistance that helps businesses stay organized and productive.
Collaborated with various clients from different time zones. Managed administrative tasks, social media accounts, content creation, scheduling, engagement, and designed graphics for social media posts, marketing materials, and presentations.
Handled Autopay transactions and servicing for Hong Kong accounts, ensuring accuracy and compliance in processing. Verified and confirmed client information to correctly set up Direct Debit records. Developed a queue-monitoring process to track workload distribution and improve service efficiency.
Managed credit opportunities for clients submitting credit applications. Processed uploading and verifying documents, personal and business information. Served as Collections Support by sending Default and Final Demand Letters.
Managed end-to-end payment operations including repayments, rescheduling, and restructuring. Processed payment requests for 500+ clients with accuracy and timeliness. Built automated email reminders and trained new team members on systems and processes.
Supported the Team Lead in managing daily operations and ensuring compliance with internal policies. Acted as a key resource for process and policy queries. Delivered onboarding and process training to new team members.
Conducted in-depth KYC and KYB checks for new and returning clients. Performed credit checks, underwriting, and risk assessments to support lending decisions. Contributed to the creation and revision of Credit Checks SOP.
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