Cisco Collaboration Engineer

I am an experienced Cisco Collaboration and VoIP Engineer with more than 5 years of experience supporting enterprise voice and collaboration environments. I specialize in Cisco Unified Communications Manager, Unity Connection, IM&P, voice gateways, SIP, RTP, and VoIP troubleshooting.

I have a strong background in incident management, technical troubleshooting, and customer support in enterprise settings. My work has focused on maintaining reliable communication services, resolving voice and network connectivity issues, and supporting users and customers with collaboration-related incidents.

I have worked with Cisco collaboration platforms and cloud collaboration technologies, and I am comfortable operating in ITIL-based support environments. I also have hands-on experience with tools and systems such as Linux, VMware, ServiceNow, Wireshark, and PuTTY.

I am currently expanding my knowledge through training in ITIL v4, AWS Cloud, and Artificial Intelligence. This reflects my commitment to continuous learning and staying current with evolving technologies in cloud and enterprise communications.

My professional experience includes supporting Cisco CUCM, Unity Connection, IM&P, and voice gateways, as well as performing root cause analysis and escalation support for critical incidents. I have contributed to system stability, high availability, and SLA compliance in fast-paced technical environments.

I am based in Costa Rica and have also completed English and networking-related training, which supports my ability to work in international and technical environments. I am seeking opportunities where I can continue applying my collaboration engineering expertise and grow in cloud and communications technologies.