Bilingual Freelancer, Customer Support, HR Interviewer, Virtual Assistant

I am a bilingual professional with native Spanish and advanced English (C1) proficiency, and I have built my career around customer-facing, HR, and sales-focused roles. I work remotely from Mexico and am highly comfortable supporting U.S.-based teams, clients, and candidates across different time zones.

I have more than 3 years of experience conducting bilingual interviews, screening candidates, and supporting talent retention efforts. In my HR-related work, I have helped maintain strong candidate retention rates and coordinated scheduling for U.S. positions with third-party clients.

My background also includes sales, appointment setting, collections, and retention work. I have handled inbound and outbound calls, generated leads, negotiated payment arrangements, and supported customer retention in high-volume environments.

I am adaptable, client-oriented, and used to working under remote conditions with international requirements. I have experience communicating clearly in both English and Spanish, and I am comfortable managing responsibilities that require organization, empathy, and persistence.

In addition to my customer support and HR experience, I have worked in claims inspection and processing for insurance-related accounts. This has strengthened my ability to coordinate with clients and adjusters while ensuring accurate and timely resolution.

I also hold formal education in dramatic arts, which has contributed to my communication skills, confidence, and ability to connect with people effectively in professional settings.