AI-Native Product Strategist | Principal Product Designer

● Designed and evolved an AI-assisted operating system for managing opportunities,
workflows, prioritization, and execution.
● Created a multi-agent ecosystem with specialized responsibilities spanning product
governance, research, job operations, workflow management, and execution support.
● Established product architecture, interaction models, governance patterns, and operator
experiences supporting human-AI collaboration.
● Developed systems that transform fragmented signals, communications, and operational
data into structured, decision-ready experiences.
● Used AI coding assistants, agentic tooling, and rapid validation loops to accelerate
product development and iteration.
● Continuously refined product direction through real-world usage, operator feedback, and
workflow observation.
● Defined future-state operating models for AI-assisted decision making, signal
prioritization, and workflow orchestration.
● Created strategic product narratives, concepts, and prototy

● Designed AI-assisted operational workflows supporting onboarding, compliance, provisioning, and employee lifecycle management.
● Consolidated fragmented operational processes into a unified platform experience improving visibility, coordination, and execution.
● Built scalable information architecture and workflow frameworks supporting auditability, SLA tracking, notifications, and operational governance.
● Designed both structured and conversational experiences enabling intelligent workflow navigation and operational guidance.
● Helped establish a long-term product vision for intelligent HR operations by combining automation, conversational interfaces, workflow orchestration, and human oversight.

● Designed an agentic workflow orchestration platform supporting enterprise developers and business operators.
● Defined workflow architecture across Define → Compose → Preview → Deploy lifecycle experiences.
● Created interaction patterns for workflow visibility, orchestration management, deployment confidence, and operational governance.
● Designed AI-assisted recommendations reducing configuration friction and improving decision quality.
● Built human-in-the-loop experiences balancing automation, oversight, transparency, and execution confidence.
● Helped shape how users collaborate with AI systems throughout complex workflow creation and deployment activities.
● Developed future-state concepts illustrating how AI agents, human operators, and enterprise workflows collaborate within a unified experience ecosystem.
● Presented strategic recommendations balancing automation, transparency, governance, and operational trust.

● Led product and UX strategy initiatives supporting large-scale digital transformation programs.
● Developed workflow frameworks, modernization roadmaps, and future-state platform concepts.
● Facilitated alignment between business stakeholders, product teams, and technical organizations.

● Led modernization efforts across CRM, marketing automation, and operational systems.
● Designed workflow automation supporting membership programs, affiliate systems, and internal operations.
● Built reporting frameworks and documented business processes supporting M&A activities.
● Simplified complex operational workflows through improved tooling, visibility, and automation.

● Redesigned complex B2B ordering workflows improving distributor experiences and transaction completion.
● Unified design and development systems supporting faster product delivery.
● Delivered research-backed recommendations that informed platform strategy and roadmap priorities.

● Led UX modernization initiatives across procurement and HR systems.
● Facilitated roadmap workshops helping secure investment in future platform capabilities.
● Improved operational workflows through better system design and automation opportunities.

● Reimagined booking experiences supporting increased customer self-service.
● Directed redesign efforts across web and mobile experiences.
● Designed operational tools supporting passenger communications and flight updates.

● Led ecommerce redesign contributing to a 25% increase in pre-cruise purchase conversion.
● Reduced check-in related service calls by approximately 80% through workflow redesign.
● Rebuilt enterprise design systems with integrated accessibility standards.
● Improved customer journeys, loyalty enrollment, and service experiences through platform modernization.

● Reduced physician documentation effort through workflow redesign and automation.
● Streamlined service delivery and billing workflows.
● Designed internal operational tools improving visibility, efficiency, and task completion