Customer Service Associate
About Me
I am an entry-level web developer and customer service professional with more than 20 years of experience helping people, solving problems, and keeping operations running smoothly. I bring a strong work ethic, clear communication, and a genuine focus on creating positive experiences for both customers and teammates.
I am currently building my web development skills through LaunchCode and have also completed The Web Developer Bootcamp 2021. My technical background includes Java, JavaScript, React, TypeScript, Express.js, MongoDB, MySQL, RESTful APIs, Git, and front-end development.
Alongside my technical training, I have a long history in hospitality roles such as barista, server, bartender, and front-of-house team member. These roles strengthened my multitasking, teamwork, customer communication, and problem-solving abilities in fast-paced environments.
I have worked in a variety of customer-facing settings where accuracy, speed, and professionalism were essential. I am comfortable handling orders, resolving issues, supporting coworkers, and adapting quickly to new procedures and expectations.
My background also includes experience with office tasks, data entry, typing, proofreading, and general computer use. I am detail-oriented, organized, and eager to continue learning while contributing to a collaborative team.
I am authorized to work in the United States and am looking for an opportunity where I can combine my customer service experience with my growing web development skills. I value reliability, adaptability, and continuous improvement in every role I take on.
Skills
Communication SkillsProblem SolvingCustomer ServiceTime ManagementOrganizational SkillsJavaScriptJavaCollaborationMicrosoft OfficeReactTypeScriptGitTrainingHTMLCSSMySQLMentoringMongoDBData EntryGoogle SuiteTeamworkUpsellingTypingComputer Literacy
Education
Graduate, Web Development
Remote web development program in progress.
Certificate of Completion, Web Development
Completed online bootcamp focused on HTML, CSS, JavaScript, and full-stack web development.
Fine Arts
General Studies
Returned to take a couple of classes during spring 2010.
High School Diploma
Experience
Prepare coffee and tea drinks, ensure positive guest experiences, assist coworkers, and maintain stock of supplies and goods.
Helped operate the front of house, processed orders accurately, and communicated clearly with management and team members.
Prepared craft cocktails, expanded menu knowledge, and supported smooth service during busy shifts.
Completed prep work, trained incoming staff, assisted guests at the register, and maintained order accuracy and quality.
Handled fast-paced multitasking, resolved customer and staff issues, practiced safe food handling, and operated espresso equipment.
Made espresso drinks and cocktails, mentored new staff, managed drawers and credit payments, and handled supplier checks and complaints.
Developed customer service skills, used POS systems, split checks, learned craft beer and brewing, and was promoted to server.