Customer Success Manager

Conine (Kh-NEEN) is a seasoned customer success and admin/marketing support professional with 4+ years of excelling in client-facing roles.

About Conine:
A natural extrovert, I enjoy building strong relationships, supporting account health, and helping customers get the most value from the products and services I work with.

My background includes customer success management, social media management, and public relations. I have worked across remote and on-site environments, supporting SaaS, B2B, and marketing-related operations.

In customer success roles, I have handled onboarding, training, retention, upselling, account management, and issue resolution. I focus on proactive communication, customer satisfaction, and reducing churn by identifying risks early and responding quickly.

I also have experience creating and managing social media content, developing brand awareness strategies, and supporting marketing campaigns. I am comfortable working with multiple channels and adapting content to different audiences and platforms.

My work style is creative, organized, and relationship-driven. I have supported teams with scheduling, database management, instructional coordination, and administrative tasks, which has helped me contribute to efficient workflows and smooth operations.

I studied BA in Political Science from the University of the Philippines Cebu.

I am looking for opportunities where I can combine customer success, communication, and marketing support skills to help a team grow and retain clients.