Customer Service Professional
- Location
- United States
- Desired Salary
- Unspecified
- Work preference
- Full Time
- Links
- Not set
- Joined
- 24 Jun 2026
- Field / Industry
- Customer Success
About Me
I am a dynamic customer service professional with more than 15 years of experience across logistics coordination and patient care. I have built my career around accurate communication, confidentiality, and keeping fast-paced operations running smoothly.
I have worked in customs brokerage and entry writing, where I coordinated with customers, freight forwarders, warehouse teams, brokers, carriers, and government officials to ensure shipment readiness and compliance. I am experienced in handling shipment documentation, resolving customs issues, and supporting timely delivery.
My background also includes patient care roles such as patient care technician, certified nursing assistant, and phlebotomist/medical assistant. In these positions, I monitored vital signs, performed EKGs, assisted with daily living activities, supported nursing staff, and maintained detailed documentation.
I am comfortable working in team-driven environments and handling sensitive information with care. I have consistently demonstrated strong organizational skills, attention to detail, and the ability to adapt to different responsibilities.
I am bilingual in English and Spanish, which helps me communicate effectively with diverse clients, patients, and coworkers. I also use Microsoft Word and Excel to support documentation and administrative tasks.
Overall, I bring a combination of customer service, logistics, healthcare support, and administrative experience. I am seeking a role where I can contribute reliability, professionalism, and strong interpersonal skills.
Skills
Communication SkillsProblem SolvingCustomer ServiceTime ManagementMicrosoft WordTeamwork
Education
No education data available.
Experience
Coordinated with customers, freight forwarders, and warehouse teams to ensure shipment readiness and accurate delivery scheduling. Ensured compliance with U.S. Customs and Border Protection regulations and Partner Government Agency requirements. Classified imported goods per Harmonized Tariff Schedule to determine duty rates. Monitored and resolved customs rejections, ISF holds, and exams through communication with brokers, carriers, and officials. Calculated duties, taxes, and fees; processed billing and payment requisitions; applied for duty drawbacks or refunds. Collaborated with global suppliers and vendors to arrange timely delivery and transportation, including temperature control for perishables. Examined and verified required shipment documents such as invoices, bills of lading, and permits. Maintained accurate documentation and communication records related to shipments.
Monitored vital signs and performed EKGs to assess patient conditions. Provided essential assistance with activities of daily living and supported nursing staff with treatments. Maintained accurate documentation and adhered to HIPAA guidelines. Delivered compassionate patient interaction and emotional support. Demonstrated outstanding communication and organizational skills.
Provided quality nursing assistance to residents in long-term care and rehabilitation units. Assisted with activities of daily living including meals, transfers, bathing, dressing, and grooming. Documented patient information and promptly reported changes to charge nurse. Supported nurses with wound care and G-tube site changes. Maintained patient dignity and comfort while performing care duties. Complied with HIPAA standards and safety guidelines.
Performed EKGs and collected laboratory specimens including blood draws. Recorded vital signs and documented changes in medical history. Assisted patients during examinations and prepared them accordingly. Managed patient appointments, updated charts, and supported front office operations. Maintained confidentiality and adhered to medical office protocols.
Delivered high-quality nursing assistance in an 84-bed long-term care and rehabilitation facility. Assisted residents with activities of daily living including meals, transfers, bathing, dressing, and grooming. Assessed vital signs, documented information, and reported changes promptly to charge nurse. Supported nurses with wound care and G-tube care. Preserved patient dignity and minimized discomfort during care. Adhered to safety guidelines and HIPAA standards. Recognized for empathetic patient relations and consistent care delivery.