I am a technology and automation professional with more than five years of experience working at the intersection of software, business operations, and process improvement. My background combines hands-on technical execution with a strong focus on delivering practical results that reduce manual work and improve efficiency.
I specialize in designing and implementing automation solutions that remove operational bottlenecks and scale with business growth. I have worked on systems involving AI document generation, CRM optimization, workflow automation, and process integration for clients such as SNKB and Rofan GmbH.
My experience spans both traditional development and modern low-code automation platforms, which allows me to choose the right tool for each business need. I have built and optimized workflows using tools like Zapier, Make, n8n, WordPress, and custom backend solutions.
I also bring experience in customer success, technical support, and operations, which helps me understand how teams actually work and where systems break down. This perspective has helped me create solutions that are not only technically sound but also easy for teams to adopt.
I am fluent in German, Bosnian, and English, and I have successfully delivered technical solutions in international and remote environments. Communication across languages and teams has been an important part of my work, especially in complex automation and consulting projects.
Currently, I am focused on building intelligent internal tools, streamlining CRM ecosystems, and developing AI-powered systems that help organizations operate more effectively. I am selectively open to new opportunities where precision, innovation, and measurable impact are priorities.
Designing and deploying marketing automation workflows using Zapier, Make, and n8n; building custom backend solutions for data processing, scheduling, and system integration; integrating AI agents into marketing and lead generation pipelines; building and optimizing full marketing funnels; implementing funnel tracking infrastructure; monitoring funnel performance and iterating based on data.
Designed and deployed production automation workflows using n8n, Zapier, and Make; built custom CRM integrations and lead management pipelines; developed and optimized complex ClickUp workflows; integrated third-party APIs and webhooks; consulted on process automation strategy and scalable solutions.
Engineered custom WordPress solutions integrated with automated business processes; implemented Lex Office integration; developed and maintained custom plugins and extensions; created documentation and training materials for client teams.
Designed and deployed CRM systems with automated workflows; managed customer support operations through Helpscout; developed and maintained data management systems using Google Sheets and custom scripts; created automated reporting systems.
Provided technical support for internet services; developed internal tools to streamline support processes; collaborated with cross-functional teams to improve service delivery.
Provided technical support for telecommunications products; resolved complex router configurations and connectivity issues; achieved consistently high customer satisfaction ratings.
Operated CNC machines and managed production processes; maintained safety standards and quality control; coordinated with team members to optimize production workflow.
Computer Science and Business Studies
Internship
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