Tourism Professional
About Me
I am a tourism professional with international experience across Italy and Spain, specializing in destination management, travel operations, events, customer experience, and communications.
Throughout my career, I have designed and managed individual and group travel experiences, coordinated international programs and events, developed relationships with suppliers and stakeholders, and supported travelers from diverse cultural backgrounds.
I have worked on leisure, educational, pilgrimage, and corporate travel, combining operational coordination with a strong focus on service quality, itinerary design, and guest journey optimization.
My experience also includes supplier sourcing and negotiation, remote guest support, OTA and direct booking management, travel expense reporting, and administrative oversight.
I have contributed to digital and marketing initiatives through content development, landing page strategy, influencer partnerships, and campaign support, while using tools such as WordPress, WooCommerce, Canva, Trello, Asana, and Google Workspace.
I am fluent in Italian, English, and Spanish, and I bring a multicultural, detail-oriented, and collaborative approach to tourism, travel, and destination development roles.
Skills
Stakeholder ManagementMicrosoft OfficeRelationship ManagementDigital MarketingGoogle WorkspaceCanvaWordPressAsanaContent DevelopmentTrelloMeta Business Suite
Education
Master’s Degree in Communication & Media Studies
Exchange Program
Journalism & Communication
Exchange Program
Languages, Culture & Communication (Erasmus)
PG Master in Destination Management & Experiential Tourism
Experience
Designed leisure, educational, and pilgrimage tours across Europe and Morocco; sourced suppliers and negotiated rates; developed e-commerce content and landing page strategy; supported influencer partnerships and digital campaigns.
Designed cultural programs and travel experiences for international students and expat communities; managed event logistics and program execution across Spain, Portugal, and Morocco; negotiated with local suppliers; supervised internships and provided operational support.
Managed OTA and direct bookings across Airbnb, Agoda, and Booking; provided remote guest support and experience management; coordinated with on-site operations for check-ins, housekeeping, and emergencies; monitored reviews and optimized the guest journey.
Planned executive domestic and international travel; coordinated flights, rail, accommodation, and transport; handled travel expense reporting and administrative oversight.
Conducted territorial analysis and competitive benchmarking; supported tourism product development and enhancement; coordinated stakeholders and suppliers; supported destination marketing strategy.