I am a professional with more than seven years of experience in administrative management, operations, and continuous process improvement. I have focused my career on standardizing procedures, managing information, and coordinating operations to support technical and administrative teams.
I have worked in roles that required me to ensure efficiency, continuity, and quality in daily operations. My background includes back office support, help desk support, SME retention, and process management, with a strong emphasis on reporting, documentation, and operational control.
I have training in Lean Six Sigma, Scrum, OKR, and Business Intelligence, which helps me analyze data, identify opportunities for improvement, and propose practical solutions. I enjoy working on initiatives that improve performance and support organizational growth.
In my recent experience, I have designed and documented internal procedures, supported staff with inquiries, maintained point-to-point links, reviewed financial statements, and identified operational deviations through process analysis. I also manage metrics, prepare reports, and support decision-making through structured information.
I have experience coordinating teams, assigning staff based on goals and priorities, and supervising internal platforms and daily operations. I am comfortable working across departments and supporting management with monthly reports and operational analysis.
I hold a Bachelor’s Degree in Business Administration and several professional certifications related to Lean Six Sigma, Business Intelligence, OKR, Scrum, and Project Management. I speak English and Spanish and am based in Costa Rica.
Designed and documented internal procedures to optimize administrative processes; supported staff during meetings and with internal and external inquiries; performed maintenance on point-to-point links; reviewed financial statements for accounting accuracy; identified and corrected operational deviations through process analysis.
Managed metrics and prepared reports to support decision-making; administered continuous improvement programs and internal training; coordinated and assigned staff based on goals and priorities; prepared manuals and administrative documentation; monitored operations to ensure quality and efficiency; supervised internal platforms and daily operations; supported management with results analysis and monthly reports.
Managed and oversaw corporate and SME accounts; coordinated with various departments to resolve requests and monitor processes; prepared monthly reports on performance and compliance with key metrics; maintained and updated information in CRM platforms and internal databases; provided operational support for technical documentation, client communication, and incident management.
Bachelor's Degree in Business Administration
CCNA (4 Modules)
Advanced Excel, Word, and PowerPoint
High School Diploma
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