Professional in Technology Administration and Management

I am a professional with more than seven years of experience in administrative management, operations, and continuous process improvement. I have focused my career on standardizing procedures, managing information, and coordinating operations to support technical and administrative teams.

I have worked in roles that required me to ensure efficiency, continuity, and quality in daily operations. My background includes back office support, help desk support, SME retention, and process management, with a strong emphasis on reporting, documentation, and operational control.

I have training in Lean Six Sigma, Scrum, OKR, and Business Intelligence, which helps me analyze data, identify opportunities for improvement, and propose practical solutions. I enjoy working on initiatives that improve performance and support organizational growth.

In my recent experience, I have designed and documented internal procedures, supported staff with inquiries, maintained point-to-point links, reviewed financial statements, and identified operational deviations through process analysis. I also manage metrics, prepare reports, and support decision-making through structured information.

I have experience coordinating teams, assigning staff based on goals and priorities, and supervising internal platforms and daily operations. I am comfortable working across departments and supporting management with monthly reports and operational analysis.

I hold a Bachelor’s Degree in Business Administration and several professional certifications related to Lean Six Sigma, Business Intelligence, OKR, Scrum, and Project Management. I speak English and Spanish and am based in Costa Rica.