I am an organised and detail-oriented professional with experience in customer communication, case analysis, and administrative operations in international settings. My background includes legal claims processing, e-commerce operations, and hospitality, and I have gained valuable perspective from living and working across five countries.
I have developed strong client communication and problem-solving skills through roles in claims handling and support operations. I am comfortable coordinating with external partners, analysing cases, and ensuring that processes move forward efficiently and accurately.
In my recent experience as a Senior Claims Specialist, I managed flight compensation claims, worked closely with partner lawyers and airlines, and helped train new colleagues on procedures and internal tools. I progressed quickly in that role, taking on more responsibility over time.
Earlier, I worked in customer support and order processing for an e-commerce business, where I handled communications with US-based clients, reviewed fulfilment issues, and supported team onboarding. I also built a strong service foundation through hospitality roles in Lithuania, the UK, Greece, and the USA.
I am fluent in English and Lithuanian and am available for remote work immediately. I enjoy roles that combine structure, communication, and operational coordination, especially in international environments.
Outside of work, I am interested in psychology, self-development, writing, travel, cultural exploration, weight training, photography, and videography. I also have creative experience with photo editing, graphic design, and video production.
Analysed and evaluated flight compensation claims, determined legal viability and next steps, managed communication with partner lawyers and airlines, and trained and onboarded new colleagues on claims procedures and internal tools.
Guided customers through the flight compensation claiming process, handled queries, provided case updates, and assessed claims to determine eligibility and next steps.
Handled customer communications via email and phone for US-based clients, managed and reviewed order fulfilment, resolved issues, prevented delays, and trained new team members on internal processes and customer handling.
Managed guest check-ins, reservations and front desk operations in a busy London hotel, coordinated stock management for breakfast and housekeeping supplies, and created schedules for cleaning staff.
Prepared and served coffee, drinks and food in a high-volume environment and delivered consistent customer experience.
Completed an international hospitality placement through the Erasmus programme.
Bachelor of Tourism and Hotel Management
Gained a bachelor degree in Tourism and Hotel Management.
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