Technical Support Manager

I am a technology-focused professional from Heredia, Costa Rica, with experience in technical support, IT operations, and customer service. I enjoy using technology to improve customer satisfaction and solve problems efficiently.

I have worked in roles that required me to adapt quickly, communicate clearly, and provide empathetic support. My background includes computer equipment support, operating system installation, printer troubleshooting, remote desktop configuration, VPN setup, and data entry in Oracle databases.

In my most recent role as Technical Support Manager at CORBEL, I handled technical support tasks, equipment inventory management, supplier coordination, and basic administration of ERP and Windows server-related tools. I also supported domain administrator activities and contributed to keeping operations running smoothly.

Previously, I worked as an IT Technician at DMSolutions CR, where I provided on-site support to different companies. My responsibilities included hardware repair, network support, OS installation, printer support, and mobile device configuration.

I also have experience in customer-facing support roles, including Support Specialist at Uber’s Center of Excellence and Telephone Advisor at Netcom. These positions strengthened my ability to manage sensitive situations, analyze incidents, protect user privacy, and resolve issues across multiple departments.

My education is in computer systems engineering and information technology, and I continue to build my technical profile with skills in Python essentials, Azure, Cisco tools, ServiceNow, and service desk support. I am looking for opportunities where I can combine technical knowledge, problem-solving, and customer service to deliver reliable support and continuous improvement.