Operations Manager and Cybersecurity Platform Founder
About Me
I am a resourceful professional with proven leadership in operations management, facility maintenance, and technology development. I founded and developed ThreatShield Alpha, an AI-powered cybersecurity platform, and I have experience managing multi-site facility operations that support community programs.
I bring strong project management, customer service, and process improvement skills, and I work well in fast-paced environments. I have built systems for threat detection, forensic intelligence, profile risk assessment, and secure API workflows, which helped improve efficiency and response speed.
My background also includes hands-on facility and grounds management, commercial cleaning, janitorial work, kitchen support, and industrial cleaning. I have consistently focused on safety, sanitation, organization, and reliable daily operations across different work settings.
I have supported community-focused organizations by assisting with client intake, documentation, resident support, food distribution programs, and living accommodations. These roles strengthened my ability to coordinate tasks, maintain confidentiality, and help create safe and welcoming environments.
Earlier in my career, I worked in customer service and sales, where I handled inbound calls, explained offers, resolved issues, and supported customer satisfaction. I also developed teamwork, communication, and adaptability through roles in food service, manufacturing, and facility operations.
I am fluent in English and authorized to work in the United States. I am willing to relocate anywhere and I value leadership, accountability, and continuous improvement in every role I take on.
Skills
Communication SkillsProject ManagementProblem SolvingCustomer ServiceTime ManagementOrganizational SkillsSalesProcess ImprovementMicrosoft OfficeLeadershipTestingEditingSocial Media ManagementTeamworkMaintenanceOperations ManagementTypingTelemarketing
Education
High School Diploma / GED
Upper secondary education.
Experience
Founded and developed an AI-assisted cybersecurity and forensic intelligence platform. Designed threat analysis systems, created secure API workflows and automation tools, and managed planning, testing, documentation, and deployment.
Maintained cleanliness and sanitation standards in commercial office and industrial environments. Performed sweeping, mopping, vacuuming, waste removal, and facility upkeep.
Managed day-to-day operations and maintenance across multiple facilities and properties. Coordinated landscaping, repairs, groundskeeping, client intake, documentation, food-distribution support, and resident accommodations.
Maintained sanitation standards, cleaned dishes and cookware, and supported kitchen staff during high-volume service periods.
Prepared food according to company quality and safety standards, operated kitchen equipment, and worked efficiently in a fast-paced team environment.
Assisted customers with fueling and basic vehicle service needs, handled customer interactions professionally, and maintained cleanliness and organization of station facilities.
Stripped, waxed, and buffed floors commercially, cleaned medical offices, and maintained high standards of hygiene and sanitation.
Guided residents through structured daily activities and skill-building programs, provided encouragement and support, and helped individuals achieve personal and program goals.
Operated industrial cleaning equipment to prepare manufactured parts for inspection and production while maintaining quality standards and safe operating procedures.
Handled inbound calls, delivered sales pitches, explained promotional offers, and resolved device or plan issues to improve customer satisfaction and retention.