Customer Service Representative

I am a customer service and operations professional with extensive experience in call centers, hospitality, retail, and catering management. I have built my career around helping customers, resolving issues quickly, and maintaining a high standard of service in fast-paced environments.

I currently work as a Customer Service Representative at Everise Inc. in Houston, where I handle a high volume of incoming calls, gather customer information, and resolve issues using one-call resolution and escalation processes when needed. I am comfortable navigating multiple systems at once and balancing company policy with customer needs.

Previously, I worked in front desk, reservations, and guest support roles at Motel 6 and Wiliam’s Party Boats, where I managed money handling, customer check-ins, phone support, and problem resolution. These roles strengthened my ability to stay calm, organized, and professional while supporting a wide range of customer needs.

I also have experience in banking-related customer support through TeleTech, where I assisted Bank of America customers with online banking troubleshooting and account questions. In addition, I served as an Assistant Manager at Los Tios, where I handled hiring, compliance, inventory, and team supervision.

A major part of my background is in catering and account management from my long tenure at Jason’s Deli, where I coordinated sales, managed client relationships, supervised staff, and supported both inside and outside sales efforts. I have also worked in property management, handling rentals, occupancy, maintenance, and facility oversight.

I bring strong communication, leadership, and customer relationship skills, along with a proven ability to manage operations, support teams, and deliver dependable service across multiple industries. I am licensed in Property & Casualty Insurance and Life & Health Insurance in 17 states, which further reflects my professionalism and versatility.