I am a customer service and operations professional with extensive experience in call centers, hospitality, retail, and catering management. I have built my career around helping customers, resolving issues quickly, and maintaining a high standard of service in fast-paced environments.
I currently work as a Customer Service Representative at Everise Inc. in Houston, where I handle a high volume of incoming calls, gather customer information, and resolve issues using one-call resolution and escalation processes when needed. I am comfortable navigating multiple systems at once and balancing company policy with customer needs.
Previously, I worked in front desk, reservations, and guest support roles at Motel 6 and Wiliam’s Party Boats, where I managed money handling, customer check-ins, phone support, and problem resolution. These roles strengthened my ability to stay calm, organized, and professional while supporting a wide range of customer needs.
I also have experience in banking-related customer support through TeleTech, where I assisted Bank of America customers with online banking troubleshooting and account questions. In addition, I served as an Assistant Manager at Los Tios, where I handled hiring, compliance, inventory, and team supervision.
A major part of my background is in catering and account management from my long tenure at Jason’s Deli, where I coordinated sales, managed client relationships, supervised staff, and supported both inside and outside sales efforts. I have also worked in property management, handling rentals, occupancy, maintenance, and facility oversight.
I bring strong communication, leadership, and customer relationship skills, along with a proven ability to manage operations, support teams, and deliver dependable service across multiple industries. I am licensed in Property & Casualty Insurance and Life & Health Insurance in 17 states, which further reflects my professionalism and versatility.
Handle 40-50 incoming calls daily, gather customer information, assess and fulfill customer needs, navigate multiple systems, resolve issues through one-call resolution or escalation, and generate reports as required.
Managed money handling, guest check-ins, phone support, accommodation issues, emergency personnel contact, and local recommendations for guests.
Greeted customers, took reservations, planned private boating parties, answered phones, handled money, performed light bookkeeping, and sold merchandise.
Supported a Bank of America call center environment, troubleshooting online banking and answering questions about checking and savings accounts while providing customer care and upselling.
Managed front-end and back-end staff, ensured compliance with state, local, and company standards, handled hiring and firing, supported marketing and business growth, and managed money, inventory, and ordering.
Maintained catering accounts, coordinated bookings and solicitations, managed financial transactions, coordinated weekly sales, ensured safety and health standards, trained and dispatched staff, supervised a team of 38, and supported inside and outside sales.
Managed rentals and occupancy for 300 units, collected rent, maintained facilities, conducted auctions and evictions, and patrolled the property during nights and weekends.
Studies in History, Psychology, and Communications
Completed university studies with concentrations in History, Psychology, and Communications.
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