Human Resources Coordinator

Assisted approximately 50 patients daily with scheduling inquiries, maintained fast response times, achieved high appointment conversion rates, reduced scheduling errors, and supported client needs through initial interviews and consultations.

Processed provider enrollment applications for Delaware Medicaid, handled secure correspondence, responded to provider inquiries, supported onboarding and compliance documentation, and maintained provider data in HRIS systems.

Developed recruitment strategies, reviewed resumes, scheduled interviews, recommended applicants to hiring managers, assisted with hiring processes, and organized nurse shift schedules.

Managed applicant review, coordinated interview scheduling, completed background questionnaires, updated applicants on hiring decisions, and supported application and screening processes.

Oversaw onboarding operations, handled new hire calls, verified compliance information, managed onboarding tasks, and improved processing efficiency for new hires.

Handled inbound patient calls, resolved issues, reduced call queues, maintained high call volume with low error rates, performed data entry, and protected confidential information.

Processed intake service requests, coordinated authorizations between care coordinators and providers, and advised members on benefits, eligibility, and patient services.

Associate degree in Business Administration.