I am a bilingual professional with more than two years of customer service experience, and I have developed strong skills in problem solving, communication, and teamwork.
I have worked in fast-paced environments where I supported customers, handled scheduling, managed check-in and boarding processes, and helped ensure smooth daily operations.
I also have experience as an AutoCAD designer, where I created detailed house plans for an American company and consistently met high production and quality standards.
In addition, I have a solid foundation in teaching English at an advanced level, and I have supported coworkers by improving their communication skills for patient interaction.
I am comfortable using Microsoft Office, AutoCAD, and dental management systems such as Opendental and Eaglesoft, which has helped me adapt quickly to different professional settings.
Overall, I am a proactive, empathetic, and reliable professional who values teamwork, punctuality, and delivering excellent service in every role I take on.
Designed detailed house plans focusing on foundations for an American company using AutoCAD. Delivered an average of 30 drawings per day, exceeded production targets, trained and mentored 4-6 new employees, and maintained high quality and accuracy.
Coordinated patient scheduling and follow-up calls in a dental environment using Opendental and Eaglesoft. Verified insurance claims, provided administrative support, and taught English to coworkers to improve patient communication.
Supported passengers at the airport with check-in, boarding, baggage handling, and gate operations. Resolved customer issues while maintaining professionalism and compliance with safety and airline regulations.
Managed guest service tasks including check-in/check-out, reservations, and high-volume customer interactions. Collaborated with housekeeping, maintenance, and management teams to maintain brand standards.
Bachelor's Degree in English Teaching
Studied English teaching in Liberia, Costa Rica.
Bachelor's Degree in English Teaching
Currently pursuing a bachelor's degree in English teaching in Liberia, Costa Rica.
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