Customer Service Team Leader Assistant

I am a customer service professional with experience supporting team leaders and handling customer inquiries across live chat, email, and phone. I have worked in fast-paced environments where I helped improve customer satisfaction and supported daily operational tasks.

In my most recent role, I assisted the team leader with work-related responsibilities such as wiki updates, Csat calculations, checking contact moments, and training new colleagues. I also resolved customer issues efficiently and maintained a service-oriented approach.

Previously, I worked as a Customer Service Administrative Assistant at Bet365 and Binatone, where I managed customer communication in English, Spanish, and Dutch. I am comfortable working in multilingual environments and adapting to different customer needs.

Earlier in my career, I gained experience as a point of contact for customer reception and colleague onboarding at Concentrix. I also worked in warehouse and logistics roles, which strengthened my organizational skills, responsibility, and ability to work both independently and in teams.

I have a background in logistics and administrative support, including training in office and logistics operations. My education and practical experience have given me a solid understanding of ERP/WMS systems, office software, customer communication, and warehouse management.

I describe myself as communicative, stress-resistant, persistent, and responsible. I am customer-friendly, service-oriented, and motivated to contribute positively to team performance and customer satisfaction.