Technical Support Supervisor

I am a telecom professional with 9 years of experience in technical support, network troubleshooting, and team management. My background includes working with DSL, Cable, GPON, VoIP, and IPTV technologies, and I have built a strong track record of resolving complex service issues efficiently.

I currently work as a Technical Support Supervisor, where I lead and manage technical support operations, monitor daily workflows, and ensure timely issue resolution. I also provide guidance to team members and handle escalations involving network and service-related problems.

Previously, I served as a Technical Support Supervisor at CIK Telecom Center Pvt. Ltd., where I supervised support performance, managed escalations for internet, VoIP, and IPTV services, and helped train and mentor support staff. This role strengthened my leadership and operational management skills.

Before that, I worked as Senior Technical Support at CIK Telecom Pvt. Ltd. for nearly seven years. In that position, I provided support for broadband and telecom services, diagnosed and resolved technical issues, configured routers and switches, and assisted customers through remote support tools.

I am comfortable working with Windows and Mac operating systems, network protocols, and telecom tools such as Canaveral, UNM2000, and Ping Tool. I also use TeamViewer and AnyDesk for remote troubleshooting and customer assistance.

My strengths include technical support, incident management, customer service, escalation handling, team coordination, and communication. I focus on maintaining service quality, improving customer satisfaction, and delivering effective solutions in fast-paced support environments.