I am an open-minded professional who adapts well to change in fast-paced and remote environments. I am looking for a career with room for growth, development, and the opportunity to explore different paths within a company.
I have built my career in the insurance industry, starting as a billing specialist and first call resolution specialist before advancing into a licensed sales role. I have experience handling inbound and outbound calls, building rapport with customers, and tailoring my communication style to meet individual needs.
I focus on providing accurate, detailed information so customers feel confident in their decisions. I have worked on new policy writing, bundling, escalation handling, and de-escalation, always aiming to resolve concerns efficiently and professionally.
I also have experience mentoring and training new hires, supporting team collaboration, and contributing to process improvements. I have participated in quality control audits, performance reviews, and the development of strategies to improve metrics and team performance.
I am licensed in Oregon and hold non-resident licensing across all 50 states plus Puerto Rico for personal lines property and casualty. I stay current with state and federal guidelines and take compliance seriously in every aspect of my work.
I value work-life balance and prioritize my family while continuing to build a stable and meaningful career. I am authorized to work in the United States and am willing to relocate anywhere.